Terms & Conditions
All our board’s include free delivery in the uk and low shipping cost worldwide we can ship anywhere, please ask if you need a quote first.
Please report any lost packages to customer service within 14 days of shipping and we will file a claim with the courier. The claims process takes two to four business days to complete. A replacement order or credit will only take place after the process is completed. Scramboards in its sole discretion may determine whether to reship a product or issue a credit to method of payment. If we are not notified within 14 days from shipping that a package has not been received, we will not be able to process a claim.
We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. You can shop with confidence at scramboards as every product we sell is covered by our manufacturer's warranty, unless otherwise noted. All returned merchandise must be in saleable condition with the box and accessories intact and in excellent condition. Customer is responsible for all shipping fees.
To return a product, please follow the steps outlined below.
1. Obtain a Return Authorization Number (RA#) within the warranty period by sending us an email there is also a £50 restocking fee on all cancelled orders to cover our loss.
2. Please provide the following information when requesting a RA#: Purchase Date, name of retailer, name of product being returned, reason for warranty return, your name, daytime telephone number and e-mail address.
3. Verify that all merchandise is in the original packaging and that all components, manuals, cables, and accessories are included.
4. For your protection, please insure the package and use a "traceable" shipping method such as UPS etc.
5. When you are issued the RA#, you will be instructed as to where to ship the merchandise.
6. Return the merchandise within 10 days of issuance of the RA#. Print the RA# clearly on the outside of the package. PACKAGES WITHOUT A RA# WILL BE RETURNED TO THE SENDER.
7. Built to order complete boards that are canceled will inturn a 30 % of the value of the board charge.
Orders to the uk will be shipped out next day delivery orders to Europe may take up to 5 days and must be signed for so please make sure there will be someone available at your delivery address. Orders received after 12pm will be processed on the next working day. If you want to track the status of your order contact our Customer Services Team Monday to Friday 8.30am-5pm.
Prices displayed on the Web site are inclusive of VAT.
Where an item is marked as “pre-order” an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them. You can either pay a 10 % deposit or pay for the item in full, please contact us first for details. If the order is cancel the order there is a £50 restocking fee to cover parts purchsed for your order.
Payment and Security
We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta and Visa Electron, and American Express. For your security, all our credit card transactions are processed by Sagepay ensure that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details.
We stand behind the quality of our boards, with a warranty against manufacturing defects. In the unlikely event of a defect, Scramboards warrants to the original user that our scramboard electric mountainboards shall be free from all defects in material and workmanship for NINETY DAYS from the date of purchase. Additionally, we warrantee our motor drive controllers (p.c. electronics) for 3 months from date of purchase, and our batteries for 3 months from date of purchase. The battery warranty does not cover Lithium batteries that swell up due to been -over charged, over discharged and getting too hot. This warrantee also does not apply to any electric skateboard that has been subject to abuse, misuse, negligence, or accident. Defects caused by tampering or unauthorized alterations or repairs are not covered by this warranty. We may elect to replace the entire unit at no extra cost to you, with the same model or similar model rather than repair it. Parts required for warranty will be shipped to customers worldwide at no cost to customer. Warranty return shipping is the responsibility of the customer.
Scramboard Safety Disclaimer
Electric Mountainboards/skateboards, just like, Mountainbikes and any other wheeled vehicles can be dangerous. With possible speeds up to 50kmh it’s possible to cause allot of damage to yourself or others, especially if you do not take sensible safety precautions, we highly recommend wearing a helmet and other body armor at all times. We also recommend driving slowly and working out your stopping distances.
By purchasing and using electric skateboards sold by scramboards the purchaser understands and voluntarily undertakes the risks involved with using an electric mountainboard. Such risks and dangers include, but are not limited to: broken bones, bruises, cuts, paralysis and even death.
This electric skateboard is a high performance machine for private land and does not conform to motor vehical standards and should not used or operated in any way by children under the age of 16 years old.
You must wear opproprite safety clothing and especially a helmet at all times while riding.
Purchasers of Scramboards electric mountainboards and users of any merchandise sold by Scramboards agree as follows:
You are also responsible for abiding by the laws in the place you use your Scramboard electric mountainboard. Most countries do not allow them on public roads, also allot do not allow them on public footpaths and it is up to you to find out where you can and cannot ride your board. Scramboards cannot be held responsible for any laws broken and subsequent penalties. due to your misjudgment. User of scramboards take all the risks.